Information Technology

The Information Technology Department or IT Department of the Utica Municipal Housing Authority responsibility is to maintain the operating and technology needs fot the Housing Authority. With over 8 locations, the IT department maintains applications and connectivity with housing applications and automated equipment. The IT Department also assists in the implementation of tenant computer labs at various sites.

The IT Department supports the Utica Municipal Housing Authority’s mission by guiding and supporting the UMHA’s use of Information Technology. The IT Department ensures that UMHA staff:

  • has up-to-date technology;
  • knows how to skillfully use the technology that it has been given;
  • can reliably and quickly find relevant business information;
  • uses technology to continually increase the efficiency and effectiveness of their job duties.

Other duties and responsibilities are as follows:

  • Evaluates and purchases computer hardware and software to meet the needs of the agency
  • Devises applications for the computer system to meet needs and conducts needs analysis
  • Provides training to new and exiasting staff regarding the use of computer equipment and software
  • Operates, monitors, and controls computer network servers and peripherals
  • Performs normal daily maintenance tasks, such as file backups and restoration and file reorganization as required by the various application procedures
  • Maintains Communication Technologies
  • Configures and maintains Email Systems
  • Operates computer system including the monitoring of system updates and the resolution of user and vendor problems
  • Participates in professional conferences/training programs
  • Develops computer operations and associated training for the purpose of improving agency efficiency,effectiveness and accountability


For information regarding the Information Technology Department please contact:

JoAnn Mariano
Utica Municipal Housing Authority
509 Second Street
Utica, NY 13501
Phone: (315) 735-5246
Fax: (315) 735-3366