Q. What are the hours for maintenance coverage? Is there emergency coverage?
A. Maintenance is on call 24 hours a day, 7 days a week including all holidays. The Authority’s maintenance staff has regular business hours of Monday through Friday, 7 am to 4:00 pm. For routine and emergencies, you must call (315) 735-5246. The Authority’s phone line will be answered through an answering service. You must give the answering service your name, apartment number phone number and be prepared to receive a call back from one of the Authority’s on-call personnel. Once you receive the call back, you will be given instructions to possibly abate the current emergency, i.e. shut off a sink valve in the case of a bad leak and you will be issued an expected time for response by the Authority’s on-call personnel.
Q. How long can I expect to wait for a routine work order to be completed in my apartment?
A. The Authority works hard to complete all work requests in the shortest time available. Emergency work requests are completed the same day they are requested.
Q. Do I need a parking permit sticker for the cars in my household?
A. Yes, each vehicle belonging to your household and parked on Authority property must have a parking permit sticker placed appropriately on the vehicle. You can get parking stickers through your property management office.
Q. During the winter months, do I need to move my car so the parking lot can be plowed?
A. The short answer is yes. The parking lots are maintained by your developments maintenance staff. The more help you can be to them by i.e. moving your vehicle during a snow storm the better job they can do with removing the snow. Again, that’s why having the appropriate parking sticker on your car is so important. The plow operator can identify a vehicle that needs to be moved through the parking sticker process.